NHTSA Complaint #11400203 — 2013 FORD TAURUS

TL* THE CONTACT OWNS A 2013 FORD TAURUS. THE CONTACT STATED THE POWER STEERING WARNING LIGHT ILLUMINATED INTERMITTENTLY PRIOR TO THE VEHICLE LOSING POWER STEERING FUNCTIONALITY. THE CONTACT STATED THAT HE WOULD RESTART THE VEHICLE WHENEVER THE POWER STEERING WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT HE WAITED APPROXIMATELY 5 MINUTES AS INSTRUCTED IN THE OWNERS MANUAL BEFORE THE VEHICLE REGAINED POWER STEERING FUNCTIONALITY. THE CONTACT STATED THAT SHORTLY AFTERWARDS THE FAILURE RECURRED. THE CONTACT REPEATED THE ACTIONS AS BEFORE AND REGAINED POWER STEERING WHILE DRIVING HOME. BILL BRANDT FORD (8100 BRENTWOOD BLVD, BRENTWOOD, CA 94513, (925) 634-3551) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED. THE MANUFACTURER OPENED A CASE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.*DT*JB