NHTSA Complaint #11400139 — 2019 FORD TRANSIT SERVICE BRAKES

Complaint Details

ODI Number	11400139
Vehicle	2019 FORD TRANSIT
Component	SERVICE BRAKES
Date of Incident	March 1, 2020
Date Filed	March 10, 2021
Mileage	7,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	ME

Consumer Description

TL* THE CONTACT OWNS A 2019 FORD TRANSIT. THE CONTACT STATED THAT THE VEHICLE WOULD EMIT AN ABNORMAL, SCREECHING NOISE UPON APPLYING IN BRAKES WHILE IN REVERSE, WITHOUT WARNING. UPON TAKING HIS VEHICLE TO PORTSMOUTH FORD (400 SPAULDING TURNPIKE, PORTSMOUTH, NH 03801) THE CONTACT WAS INFORMED THAT THE ENTIRE BRAKING SYSTEM NEEDED TO REPLACED DESPITE THE LOW MILEAGE ON THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED HIM THAT THE BRAKING SYSTEM FAILURE WAS NORMAL, BUT OFFERED NO FURTHER ASSISTANCE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 7,000.

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