NHTSA Complaint #11400038 — 2018 FORD ESCAPE

DRIVING WITH MY DAUGHTER WHEN MY 2018 FORD ESCAPE SHOOK HARD AND TRANSMISSION OR WARNING LIGHT POPPED ON. WE SWERVED TO THE SIDE OF THE ROAD. I PUSHED IT A BLOCK BACK TO MY HOUSE. I NOTIFIED FORD AND THEY TOWED IT TO WALT SWEENEY ON GLENWAY IN CINCINNATI. WALT SWEENEY DIDN'T WANT TO GIVE ME A LOANER CAR BECAUSE THEIR POLICY IS TO LOOK AT THE VEHICLE BEFORE LOANING ONE OF THEIRS OUT. I WENT TO ENTERPRISE RENTAL WHERE I WOULD HAVE TO PAY OVER 400. FOR A CAR FOR TWO DAYS. I DON'T EVEN HAVE A TICKET ON RECORD. I CALLED FORD AND TOLD THEM I BOUGHT THE CAR NEW AND HAVE BEEN THE ONLY OWNER. IT HAS 47000 MILES ON IT. THERE IS NO WAY THE TRANSMISSION WENT BAD BECAUSE IF ME. IT IS A CLOSED UNIT. FORD SAID THERE WAS NO WAY THEY COULD PAY ENTERPRISE FOR A RENTAL. THE ONLY WOULD PAY ME BACK. I COULDN'T AFFORD THE RENTAL CAR THEN AND CAN'T NOW. THIS POLICY IS FOR THE POORER PERSON WHO CAN'T AFFORD A RENTAL, SO FORD DOESN'T HAVE TO PAY THEM BACK. I'M DISGUSTED BY FORD TAKING ADVANTAGE OF PEOPLE WHO NEED THE MOST HELP. I CALLED FORD OVER AND OVER AND NO MATTER WHO I TALKED TO I WAS TOLD TOO BAD. I WALKED THE HALF MILE TO SWEENEY AND BROKE DOWN CRYING. THEY WERE KIND ENOUGH TO DO THE RIGHT AND LEGAL THING WHEN FORD REFUSED THE BOTTOM LINE IS THAT FORD SOLD A FAULTY NEW VEHICLE, IT BROKE DOWN AND THEY REFUSED TO GET ME A RENTAL CAR UNLESS I HAD OVER 400. TO RENT THE CAR. THIS DOESN'T INCLUDE IF IT WAS MORE THEN 2 DAYS. SWEENEY, NOTIFIED ME THAT MY CAR NEEDS A TOTAL TRANSMISSION OVERHAUL AND A TORQUE CONVERTER REPLACED. SO NOW THEY ARE OFFERING A RENTAL AFTER I COULD HAVE LOST MY JOB, BUT YET AGAIN IT IS 300 DOWN AND I HAVE TO WAIT FOR A PART BACK. THERE ARE REPORTS ALL OVER THE INTERNET ABOUT FAULTY TRANSMISSIONS IN THIS YEAR FORD.I CAME AFFORD A MONTH OF RENTAL PAYMENTS, LET ALONE A WEEK