NHTSA Complaint #11399934 — 2017 TESLA MODEL S

SINCE LAST YEAR, I'VE BEEN HAVING FREQUENT(6-8WEEKS) ISSUES WITH THIS CAR ALL CENTRAL TOUCHSCREEN RELATED. IT STARTED SMALL BUT KEEPS GETTING BIGGER AND BIGGER. I DON'T DRIVE MUCH SINCE COVID AND I THINK IF THAT WASN'T THE CASE THE ISSUE WOULD'VE BEEN UNBEARABLE. LAST NOVEMBER IT WAS JUST THE SCREEN SHUTTING DOWN WHILE DRIVING. THIS JAN/FEB THE ISSUE WORSENED WHERE THE SCREEN/LIGHTS ACTED LIKE THEY WERE POSSESSED, THE CENTRAL SCREEN DISPLAY SHOWED A BATTERY WARNING TO PULL OVER AS THE CAR IS ABOUT TO DIE EVEN THE OTHER SCREEN SHOWED OVER 200MILES LEFT. THE WORST OF IT ALL, I WAS ON A NARROW STREET(1LANE EACH) GOING HOME, I HAD NO NOISE NO MUSIC IN THE CAR. THE CAR WENT FROM SILENT TO EXTREMELY LOUD ON ITS OWN. EVERY SINGLE ALARM WARNING SOUND IN THE CAR STARTED AT THE EXACT SAME TIME AT FULL VOLUME. STARTLED, I VEERED OFF THE ROAD AND QUICKLY PULLED OVER. IF THERE WERE OTHER CARS NEARBY I WOULD HAVE CRASHED. I RECEIVED A RECALL LETTER FROM TESLA HIGHLIGHTING MOST OF THE ISSUES EXCEPT THE SOUND COMPONENT. THE SERVICE CENTER REFUSED TO FIX ISSUES STATING THAT IT DOESN'T AFFECT DRIVING. EXCEPT THAT IT DOES BY STARTLING YOU TO CRASH. NO OTHER CAR DOES THAT. BOTH THE RECALL LETTER AND THE 1800# CONFIRM THAT THESE ISSUES STEM FROM A PIECE OF HARDWARE THAT NEED TO BE REPLACED BUT THE SERVICE MANAGER DOES NOT WANT TO FIX OR REPLACE THE TOUCHSCREEN. HE SAYS IT'LL BE 1500$ TO REPLACE EVEN THOUGH IT'S UNDER WARRANTY AND ASSURED ME NUMEROUS TIMES THAT THE PROBLEMS WILL THEN STOP. HE KEPT SAYING THAT A SOFTWARE UPDATE WILL TEMPORARILY PATCH THINGS UP UNTIL THE NEXT BREAKDOWN WHICH IS GUARANTEED AND USUALLY EVERY 2 MONTHS OR SO. SERIOUSLY HOW CAN A SOFTWARE UPDATE FIX A HARDWARE ISSUE(THAT HE REFUSES TO ACKNOWLEDGE EVEN THOUGH HIS COMPANY HAS). THIS HAS BEEN GOING ON FOR A BETTER PART OF A YEAR. I SHOULDN'T BE FORCED TO PAY FOR SAFETY AT THIS POINT THE SERVICE CTR IS IGNORING ME