NHTSA Complaint #11399781 — 2004 JEEP LIBERTY

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT WAS APPROACHING A STOP SIGN AT 3 MPH, WHEN THE FRONT PASSENGER'S SIDE BALL JOINT FRACTURED. THE RIM AND THE FRAME LOWERED AND THE WHEEL DETACHED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT STATED HE SAW ONLINE THAT HIS VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V278000 (SUSPENSION) AND INFORMED BECK CHRYSLER DODGE JEEP RAM (256 US-17, PALATKA, FL 32177) OF THE FAILURE AND RECALL HOWEVER, THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS ALREADY REPAIRED UNDER RECALL SEVERAL YEARS AGO. A VIN SEARCH WAS PERFORMED AND THE RESULT SHOWED THAT THE RECALL REPAIR WAS NOT PERFORMED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 204,038.