NHTSA Complaint #11399711 — 2020 FORD F-350

I PURCHASED THIS TRUCK ON 09/23/20. AT DELIVERY THE STEERING WHEEL WAS NOT ALIGNED CORRECTLY AND HAD TO BE ADJUSTED. TRUCK HAS HAD A CONSTANT VIBRATION THAT IS FELT THRU THE STEERING AND BODY. THE VIBRATION INCREASES WITH SPEED. AT 1031 MILES A REPAIR ATTEMPT WAS MADE THAT WAS UNSUCCESSFUL, AT 3225 MILES AGAIN A FAILED ATTEMPT WAS MADE AT CORRECTING, AT 3735 ANOTHER FILED ATTEMPT. AT 8156 ANOTHER FAILED ATTEMPT. AND AGAIN AT 8934 ANOTHER MORE EXTENSIVE REPAIR ATTEMPT WAS MADE WITH NO POSITIVE RESULTS. I WILL UPLOAD ALL REPAIR WORK ORDERS. THERE IS A SERIOUS PROBLEM IN THE DRIVETRAIN OF THE VEHICLE THAT FORD AS OF YET HAS BEEN UNABLE TO CORRECT. THE VIBRATION IS CONSTANT AND AT HIGHWAY SPEED HAS MADE PEOPLE CAR SICK. I AM FEARFUL THAT THERE IS A FAILING COMPONENT IN THE TRUCK THAT WHEN IT FINALLY BREAKS WILL CAUSE A SERIOUS ACCIDENT. THEY HAVE USED A VCMM VIBRATION ANALIZER THAT LISTED A HOST OF POTENTIAL PROBLEMS AND IN THEIR WORDS THE RESULTS WERE MISLEADING. THIS IS A HEAVY DUTY TRUCK THAT I FEAR TOWING MY TRAILERS WITH BECAUSE THEY CAN'T TELL ME WHY IT HAS THE VIBRATION. I ALMOST BELIEVE THAT THEY KNOW THE PROBLEM AND WON'T DISCLOSE IT TO ME. THE MOST CONCERNING STATEMENT MADE IN THE REPAIR ATTEMPT IS THAT THEY COMPARED MY TRUCK TO AN INSTOCK UNIT AND IT DRIVE COMPARABLE.