NHTSA Complaint #11399622 — 2014 KIA FORTE

KIA FORTE IS BURNING OIL, BOUGHT CAR TO MECHANIC TO TRY AND LOCATE A LEAK, AND FIX WHAT ISSUE THE CAR MAY BE HAVING. A FEW DAYS AFTER I BOUGHT THE CAR TO THE MECHANICS WHICH THE GDI AND PCV VALVE WAS CHANGED AND/OR REPAIRED. HE NOTED THAT THE SPARK PLUGS WERE FOULED WITH OIL, AND THAT HE COULD NOT TELL WHERE A LEAK WAS OCCURING OR WHY THE ENGINE IS BURNING SO MUCH OIL. AFTER THE CAR WAS IN THE SHOP WE RECEIVED A LETTER IN THE MAIL STATING THAT KIA WAS HAVING A RECALL ON OUR VEHICLE. RECALL NUMBER 20V750 - WHICH PERTAINED TO THE ISSUE I AM HAVING WITH MY VEHICLE, I THEN CONTACTED KIA AND SCHEDULED AN APPOINTMENT, WHICH KIA COULD NOT HOLD DUE TO THEIR SERVERS BEING DOWN, HAD TO RESCHEDULE, RESCHEDULED A SECOND APPOINTMENT, WHICH WAS NOT HELD DUE TO THE SERVERS BEING DOWN STILL. FINALLY RECEIVED A CALL A FEW DAYS LATER THAT THE SERVERS WERE UP AND IF I WOULD LIKE TO SCHEDULE, IN WHICH DID FOR MONDAY MARCH 1ST 2021. WHEN LEAVING THE CAR AT KIA ALL STAR IN DENHAM SPRINGS, LA THE ENGINE WAS TAPPING SOME BUT SHALLOW, WHEN I SPOKE TO KIA THEY STATED THAT THE RECALL MY CAR WAS GOING IN FOR WAS FOR THE UPDATE ON THE KNOCK SENSOR DETECTION SYSTEM, IN WHICH I WAS NEVER SENT THE SECOND LETTER AS PROMISED THAT THE UPDATE WAS AVAILABLE IN THE RECALL LETTER OF THE ORIGINAL RECALL I AM CONTACTING YOU ABOUT. WHEN I PICKED UP MY CAR IT DID NOT SEEM THE SAME, OR SOUND THE SAME, AND AS A COUPLE DAYS WENT BY THE ENGINE WAS SOUNDING ROUGHER AND LOUDER, CHECKED MY OIL AND HAD TO ADD MORE OIL TO THE CAR AND THE ISSUE OF MISSING OIL IS STILL HAPPENING. I CALLED KIA CONSUMERS AND SPOKE TO A JASON TO FILE A COMPLAINT AND THE DISPLEASED WITH THE SERVICES THAT I DID NOT RECEIVE AND THE LACK OF URGENCY IN THE RECALL ISSUES PERTAINING TO MY VEHICLE.