NHTSA Complaint #11399582 — 2009 INFINITI G37

MY INFINITI SUSTAINED FRONT SUBFRAME DAMAGE FROM ROAD DEBRIS ON SEPT 27, 2020.UPON INSPECTION I SAW THE DAMAGE AND FILED A CLAIM WITH ALLSTATE INSURANCE (CLAIM #060646535) ON NOV 11, 2020. DURING THE CLAIM ALLSTATE REFUSED TO PAY FOR A NEW FRONT SUSPENSION MEMBER (INFINITY PART NUMBER 54401-JK00B) AND DEMANDED A USED PART, TAKEN OFF A SALVAGED "JUNK YARD" CAR BE USED. I INQUIRED ABOUT THE TESTING DONE TO CONFIRM STRUCTURAL INTEGRITY OF THE "RECYCLED" PART AND FOUND ONLY A CURSORY VISUAL INSPECTION WAS DONE. BECAUSE ALLSTATE WOULD NOT PAY FOR A NEW PART I COULD NOT GET THE CAR REPAIRED AT THE DEALER AS THE DEALER ONLY PUTS NEW PARTS ON CARS. SO I TOOK THE CAR TO CALIBER COLLISION, 1203 AVE K, PLANO, TEXAS 75074. CALIBER WAS ABLE TO "WORK THE SYSTEM" TO GET ALLSTATE TO PAY FOR A NEW PART. MY UNDERSTANDING IS BODY SHOPS DELIBERATLY PURCHASE USED PARTS FOR A LOW QUALITY SUPPLIER THEN REJECT THE PART AND THEN ALLSTATE ALLOWS A NEW PART TO BE PURCHASED. JUST A LITTLE "FOOLING" THE INSURANCE COMPANY. SO COMPLIANT #1 IS WHY ALLSTATE IS ALLOWED TO PUT UNTESTED MAJOR STRUCTURAL PARTS FROM JUNK YARD CARS ONTO CARS ON US HIGHWAYS. THIS IS SIMILAR TO THE STATE FARM BONDING VS. SPOT WELDING REPAIR DONE ON CAR ROOFS WHICH CAUSED INJURY AND A MAJOR LAWSUIT. MY COMPAINT #2 IS THAT CALIBER RE-USED THE SINGLE USE "CRUSH NUTS" WHICH SECURE THE SUSPENSION TO THE UNIBODY DESPITE BEING SHOWN THAT INFINITY LISTS THESE AS 1 TIME USE PARTS WHICH MUST BE REPLACED. I FOUND THIS OUT WAS WAS TOLD THAT IF I PURCHASED THE NUTS I WOULD BE REIMBURSED AND IF I INSTALLED THEM MYSELF MY WARRANTY WE REMAIN IN FORCE. NOW I CANNOT GET CALIBER TO REIMBURSE ME THE $17.28 FOR THE NEW CRUSH NUTS. HOW CAN BODY SHOPS BE ALLOWED TO NOT FOLLOW AUTO MANUFACTURES SAFETY DRIVEN REQUIREMENTS AND RE-USE CRUSH NUTS THAT ARE ONE TIME USE ONLY. ANOTHER MAJOR SAFETY CONCERN ON THE SAME REPAIR.