NHTSA Complaint #11399534 — 2015 KIA OPTIMA

I WAS HEADED TO KY DECEMBER 2020 TO VISIT MY FATHER. THE CAR STARTED MAKING RATTLING NOISE. AS I HIT THE GAS PETAL, THE CAR WAS STOPPING IN ON COMING 1-65 TRAFFIC HEADING NORTH. I PULLED OVER AND HAD TO CALL MY INSURANCE COMPANY TO TOW TO THE NEAREST AUTO REPAIR SHOP. I WAS NEARLY 50 MILES FROM BOWLING GREEN KENTUCKY (12-23-20). I CALLED MY INSURANCE AND WE SET UP ARRANGEMENTS FOR TOWING TO PICK UP THE NEXT MORNING (LESS THAN 24 HOURS- CHRISTMAS EVE). WITHIN LESS THAN 24 HOURS, THE CAR WAS IMPOUNDED BY KENTUCKY POLICE NEAR GLASGOW, KY. AFTER PAYING TOWING FEES AND TICKETS, I FINALLY GOT MY CAR TO AUTO COMPANY TO RUN DIAGNOSTICS REPORT. AFTER COMPLETION, I FOUND OUT THE ENGINE FAILED ALONG WITH MORE STUFF. I IMMEDIATELY CALLED THE DEALER WHO SOLD ME THE CAR (KIA-HUNTSVILLE, AL) TO ASK FOR ADVICE ON NEXT STEPS. HE TOLD ME TO CONTACT THE NEAREST KIA SERVICE DEPARTMENT NEAR WHERE THE CAR WAS IMMEDIATELY TO GET IT FIXED BECAUSE OF THE RECALL ON THE VEHICLE. THE CAR WAS FINALLY TOWED TO MARTIN KIA (BOWLING GREEN KENTUCKY). THEY PUT ME IN LINE TO HAVE THE VEHICLE PROPERLY AND COMPLETELY FIXED. ON JANUARY 4, 2021 THE VEHICLE WAS IN KIA POSSESSION TO FIX RECALL REPAIRS. MARCH 6, 2021 I WAS SCHEDULED TO PICK UP THE VEHICLE BECAUSE IT WAS PROMISED THAT THE VEHICLE IS COMPLETED. AFTER PICKING UP THE CAR, I HAD TO WAIT 45MINUTES BECAUSE MY CAR WAS LOCKED AND TIRE LIGHT CAME ON. I WAS PULLED TO SIDE AND TOLD THE VEHICLE WAS FIXED BY BRAND NEW EMPLOYEE AND TO CHECK TO MAKE SURE A ENGINE LIGHT DOES NOT COME ON BECAUSE IF SO, IT'S PROBABLY THE NEW HIRE FAULT FOR IT MESSING UP. AFTER ALL OF THAT, I WAS HEADED HOME AND THE CAR STOPPED A SECOND TIME! AFTER CONTACTING LOCAL POLICE, I WAS TOLD TO GO BACK TO KIA TO RETURN THE KEYS AND MAKE THEM TOW THE VEHICLE TO GET IT OFF OF THE INTERSTATE.