NHTSA Complaint #11399446 — 2015 TESLA MODEL S

I PARKED MY MODEL S AND WENT TO GRAB SOMETHING FROM THE TRUNK, CLOSING MY DRIVER'S DOOR AND LEAVING MY CAR KEY INSIDE OF THE CAR. I WAS THEN LOCKED OUT OF MY VEHICLE, UNABLE TO OPEN THE CAR THROUGH MY PHONE APP OR BY TOUCHING THE HANDLES TO GAIN ENTRY. THIS SAME THING HAPPENED A FEW MONTHS BEFORE, TOO, THOUGH I CALLED TESLA SUPPORT AND THEY WERE ABLE TO REMOTELY UNLOCK MY CAR. IN THIS PARTICULAR INSTANCE, HOWEVER, I CALLED TESLA SUPPORT AND THEY WERE UNABLE TO COMMUNICATE WITH MY CAR AND UNLOCK THE DOORS REMOTELY. I EVENTUALLY GAINED ENTRY INTO MY CAR BY HAVING THE DOOR MANUALLY OPENED BY SOMEONE FROM A TOW COMPANY. IT WAS RECOMMENDED BY TESLA SUPPORT THAT I TAKE MY CAR IN FOR SERVICE. WHEN I DID, THE SERVICE TEAM SAID IF I DIDN'T REPLACE MY MCU, THE CAR WOULD EFFECTIVELY BECOME INOPERABLE. PER MY TESLA INVOICE, THE SERVICE TEAM "INSPECTED AND WERE UNABLE TO COMMUNICATE WITH VEHICLE. VEHICLE HAS NOT BEEN COMMUNICATING WITH MOTHERSHIP DUE TO INTERNAL FAILURE OF MEDIA CONTROL UNIT. RECOMMEND REPLACING MCU. REPLACED MCU." WHEN I CALLED ABOUT THE EMMC RECALL THIS PAST JANUARY, I WAS TOLD MY VEHICLE DID NOT QUALIFY. TODAY I RECEIVED AN EMAIL ABOUT THE REIMBURSEMENT OPTION FOR THOSE WHO HAD THEIR UNITS REPLACED/REPAIRED; UPON FILLING OUT THE FORM TESLA PROVIDED, I WAS TOLD I DID NOT QUALIFY FOR THE REIMBURSEMENT. IT FEELS AS THOUGH TESLA IS MAKING THIS OVERLY COMPLICATED AND FINDING LOOPHOLES. I ALSO REPORTED THAT MY SCREEN SHUT OFF WHILE I WAS DRIVING MY MODEL S ON TWO INSTANCES WITHIN THE PAST YEAR, AFTER HAVING THE MCU REPLACED. THE SERVICE TEAM TOLD ME THAT THEY COULDN'T FIND WHAT I WAS REFERRING TO IN MY CAR'S LOG, ADDING THAT I WOULD NEED TO GIVE THEM THE EXACT DATES AND TIMEFRAME OF EACH INSTANCE. IN BOTH CASES I WAS DRIVING MY CAR ON THE FREEWAY AND WAS SCARED THAT THE CAR WOULD SHUT OFF; I DIDN'T THINK TO WRITE THE DATE AND TIME DOWN FOR LATER FOLLOW UP.