NHTSA Complaint #11399372 — 2017 TESLA MODEL X

A RECALL WAS ISSUED FOR THE 8GB CHIP FEBRUARY OF THE 2021. AFTER 6 SERVICE VISITS REGARDING THIS ISSUE I SCHEDULED AN APPOINTMENT FOR THE RECALL FIX. I WAS CALLED DURING MY APPOINTMENT TO SAY THEY CAN REPLACE THE CHIP BUT IT WOULDN'T FIX ALL OF MY PROBLEMS. THEY REQUESTED I INSTEAD PAY TO UPGRADE THE SYSTEM AT A PRICE OF 1250.00. I REFUSED AND ASKED THEM TO PERFORM THE RECALL FIX. THEY THEN MESSAGED ME 5 HOURS LATER THAT MY CAR WAS READY FOR PICKUP AND DID NOT QUALIFY FOR THE RECALL FIX. UNDERSTAND THAT MY APPOINTMENT WAS RESCHEDULED BY TESLA THREE TIMES AS THEY STATED THEY WERE WAITING ON THE PART. THEY HAD OVER A MONTH TO REVIEW THE NOTES ON MY CAR. I WAS TOLD IT QUALIFIED AND TO BRING IT IN. THEN IT WAS BAIT AND SWITCH. GIVE US MONEY. SO NOTHING WAS FIXED. THEY DID NOT PERFORM THE FIX UNDER THE RECALL. THE PROBLEM PERSISTS. THE IS NOT JUST AN ANNOYANCE, IT IS A SAFETY ISSUE. THE SCREEN RANDOMLY REBOOTS WHILE DRIVING AND TAKES 14 MINUTES TO TURN BACK ON. TURN SIGNALS COME ON A MINUTE AFTER THE TURN IS COMPLETE. THIS IS ABSOLUTELY UNACCEPTABLE.