NHTSA Complaint #11399342 — 2016 TESLA MODEL S

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11399342
Vehicle	2016 TESLA MODEL S
Component	UNKNOWN OR OTHER
Date of Incident	January 7, 2021
Date Filed	March 5, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

MY CAR MCU SCREEN HAS HAD PROBLEMS SINCE JUNE 2020 WITH BEING BLANK THAT WOULD NOT RECOVER WITH REBOOTING OR HARD RESET. I HAVE TAKEN THE CAR TO TESLA SERVICE SEVERAL TIMES DURING MY WARRANTY PERIOD. UNFORTUNATELY, THE PROBLEM PERSISTED AND I TOOK THE CAR IN AGAIN IN DECEMBER 2020 WHEN MY CAR WAS OUT OF WARRANTY AND TESLA CHARGED ME $200 TO REPLACE THE MCU/EMMC. I CONTINUED TO HAVE THE PROBLEM AFTER THE REPAIR. THE LAST TIME WAS ON 1/7/21. TESLA CLAIMED THAT MY PROBLEM IS NOT RELATED TO THE EMMC PROBLEM AND I AM NOT ELIGIBLE FOR THE REFUND. EVEN THOUGH THEIR REPAIR WAS REPLACING THE MCU AND THE EMMC WITH A 64 GB CARD WHICH SEEMS TO BE THE REPAIR FOR THE ISSUE BEING RECALLED. WHEN MY MCU SCREEN WAS BLANK, I COULD NOT LOCK THE CAR DOORS, USE THE AC, START THE CAR, OR USE ANY FUNCTIONS ON THE SCREEN.

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