NHTSA Complaint #11398748 — 2008 FORD ESCAPE

RECEIVED A POWER STEETING ASSIST FAULT ON MY VEHICLE WHEN TURNING IT ON IN A PARKING LOT. I WAS UNABLE TO STEER THE VEHICLE UNLESS I GAVE IT BRUT FORCE. WHEN CALLING FORD, THEY SAID THAT RECALL 14S05 WAS PERFORMED ON MY VEHICLE IN 2014 WHICH WAS SUPPOSE TO FIX THIS ISSUE WITH SOME SOFTWARE UPDATE. THERE ARE MANY COMPLAINTS THAT THIS SOFTWARE UPDATE DID NOTHING TO FIX THE ISSUE AND MANY TIMES, CAUSED STEERING FAILURE AFTER THE SOFTWARE UPDATE. FORD IS LEAVING MANY PEOPLE OUT IN THE COLD MAKING THEM PAY FOR THEIR DEFECT AND FOUND A WAY TO "PRETEND" TO FIX THE ISSUE WHEN THEY SHOULD HAVE REPLACED THE ENTIRE STEERING COLUMN TO BEGIN WITH, NOT A SOFTWARE FIX. THIS FAILURE SHOULD BE FIXED BY FORD, ESPECIALLY IF THE SOFTWARE FIX WAS NOT THE CORRECT SOLUTION.