NHTSA Complaint #11398565 — 2014 FORD EXPLORER
SEAT BELTS issue reported to NHTSA
Complaint Details
| ODI Number | 11398565 |
| Vehicle | 2014 FORD EXPLORER |
| Component | SEAT BELTS |
| Date of Incident | |
| Date Filed | |
| Mileage | 80,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MI |
Consumer Description
WE HAVE A 2014 FORD EXPLORER SPORT AND THE SEATBELT IS IN A RETRACTED POSITION AND IS STUCK. WE HAD IT INTO FORD AND THEY WERE ABLE TO GET IT TEMPORARILY UNSTUCK BUT IT IS STUCK AGAIN. THEY PRICED THE PART AND LABOR AND IT WILL BE $415 TO REPLACE. WE ARE OVER THEIR SAFETY WARRANTY FOR MILEAGE. THEY INSTRUCTED US TO REACH OUT TO YOU TO HELP WITH ESCALATING THE SITUATION TO FORD. WE CANNOT USE THAT SAFETY BELT AT ALL IN ITS CURRENT CONDITION. WE HAVE ALWAYS HAD A CARSEAT WITH LATCHES IN THAT POSITION SO SINCE WE HAVE OWNED IT THE SEATBELT HAS BEEN USED MINIMALLY. IF YOU COULD ESCALATE THIS SITUATION TO FORD FOR A RESOLUTION WE WOULD APPRECIATE IT. THANK YOU!
Related Complaints for the 2014 FORD EXPLORER
Other SEAT BELTS Complaints
#11716719
JUST LAST YEAR, I STARTED NOTICING THAT BOTH OF MY FRONT SEATBELTS ARE NOT FULLY RETRACTING WHEN I AM BUCKLED OR UNBU...
#11684277
The driver's side seat belt latch does not automatically latch when you put the seat belt into it. I have to press th...
#11683451
The contact owns a 2014 Ford Explorer. The contact stated that after routine maintenance at a local independent mecha...
#11648238
Ford explorer had known issues with connectors under the rear passenger seats which they did a recall for certain VIN...
#11625989
The contact owns a 2014 Ford Explorer. The contact stated while driving at approximately 35 MPH, the air bag warning ...
Recent Complaints for the 2014 FORD EXPLORER
#11719074
STRUCTURE
The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger’s...
#11718830
STRUCTURE
The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structu...
#11718587
STRUCTURE
The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structu...
#11717080
POWER TRAIN
PTU failure, due to no maintenance service recommended for PTU, PTU failure has been a ongoing issue due to the posit...
#11717080
UNKNOWN OR OTHER
PTU failure, due to no maintenance service recommended for PTU, PTU failure has been a ongoing issue due to the posit...