NHTSA Complaint #11398508 — 2013 FORD ESCAPE

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE STALLED. THE ENGINE OIL AND ENGINE COOLANT WARNING LIGHTS WERE ILLUMINATED. AN AUDIBLE CHIME AND THE MESSAGE "CAUTION IMMEDIATE ALERT CHANCE OF FIRE" WAS DISPLAYED. THE CONTACT PARKED THE VEHICLE AND THE NEXT DAY AN INDEPENDENT MECHANIC FILLED THE ENGINE COOLANT RESERVOIR AND DROVE THE VEHICLE TO THE SHOP TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE COOLANT WAS OVER TEMPERATURE AND THAT THE POWER REDUCED TO TEMPERATURE AS THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT INFORMED THE DEALER STEVEN'S JERSEY CITY FORD (740 NJ-440, JERSEY CITY, NJ 07305) OF THE FAILURE BUT WAS INFORMED THAT THE VEHICLE HAD EXCEEDED THE WARRANTY COVERAGE. THE CONTACT CONTACTED THE MANUFACTURER, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 48,000.*DT CONSUMER STATED RECALL WAS DONE IN 2014 BUT HAPPENED AGAIN.*JB CONSUMER STATED THERE IS NO RECORD OF RECALL BEING DONE.*JB*DT