NHTSA Complaint #11398318 — 2015 KIA FORTE

I MADE A FORMER COMPLAINT REGARDING OIL CONSUMPTION. I THEN BROUGHT MY KIA FORTE5 IN DUE TO CATASTROPHIC ENGINE FAILURE & KNOCKING (OIL CONSUMPTION WAS THE SYMPTOM). IT ALSO HAD A RATTLING NOISE WHICH WE SUSPECTED MAY BE THE CAT. LONG STORY SHORT, KIA HASN'T PAID A DIME FOR THIS, DESPITE THERE BEING A RECALL WHICH INCLUDES MY VIN. THE DEALERSHIP HAS COME UP WITH EVERY EXCUSE IN THE BOOK TO NOT TAKE RESPONSIBILITY. MY SHORT BLOCK MAY BE REPAIRED, BUT NOW THEY'RE SAYING I NEED TO PAY $2700 FOR A NEW CAT & MUFFLER... WHICH WAS DAMAGED FROM THE DEFECTIVE/RECALLED ENGINE. THE CUSTOMER SERVICE AT THE DEALERSHIP & CONSUMER ASSISTANCE CENTER HAS BEEN DEPLORABLE AT BEST. THIS HAS BEEN THE MOST STRESSFUL EXPERIENCE. MY CAR HAS BEEN IN THEIR SHOP FOR OVER A MONTH. THEY ALSO ARE CHARGER ME FOR NEW SPARK PLUGS, EVEN THOUGH I WOULDN'T HAVE HAD TO BUY THEM RIGHT NOW IF IT WEREN'T FOR THE DEFECTIVE ENGINE. OH, THE TWO-WEEK LATE LOANER THEY FINALLY GOT TO ME? THEY DECIDED TO CALL ME AND TELL ME DAY-OF THAT THEY WERE NO LONGER COVERING IT AND WOULD CHARGE ME $35/DAY - NO WARNING. IT DOESN'T TAKE A ROCKET SCIENTIST TO FIGURE OUT THAT THE ENGINE FAILURE CAUSED SYSTEMIC ISSUES, WHICH SHOULD MORE CERTAINLY BE COVERED BY KIA.