NHTSA Complaint #11398167 — 2015 KIA SOUL

I HAD MY CAR INTO THE DEALER FOR UNKNOWN OIL LOSS, THE CAR WAS NOT BURNING IT OR LEAKING. I WAS INFORMED BY THE DEALER THAT IT WAS AN ISSUE BUT THERE ARE NO RECALLS ON IT. THEY TOOK THE ENGINE APART AND TOOK PICTURES TO SUBMIT TO KIA FOR ADVICE. KIA REFUSED TO AUTHORIZE THEM TO FIX THE ENGINE. ON MY WAY HOME ON THE HIGHWAY WITH THE CAR THE ENGINE STARTED KNOCKING WHEN ACCELERATING, THE CAR LOST POWER AND THE ENGINE LIGHT CAME ON. THE CAR HAS ABOUT 111000 MILES AND IT'S BEEN SITTING FOR 2 YEARS NOW BECAUSE IT NEEDS THE ENGINE AND CATALYTIC CONVERTED REPLACED. I HAD TO BUY ANOTHER CAR TO DRIVE. I HAVE PERIODICALLY CALLED CAR TO SEE IF THEY WERE GOING TO DO A RECALL ON THE 2.0 ENGINE LIKE THEY DID FOR THE 1.6 BECAUSE THE 2.0 WAS DOING THE EXACT SAME THING. IT BEEN 2 YEARS AND FINALLY I GOT A RECALL LETTER THAT THEY NOW HAVE THE RECALL. I HAD MY CAR TOWED TO SUNTRUP KIA TO GET A NEW ENGINE. I WAS TOLD THAT THE KIA COMPUTERS HAD BEEN HACKED AND THEY COULD NOT GET APPROVAL TO FIX THE ENGINE. THEY HOPED IT WOULD BE UP NEXT WEEK. NEXT WEEK CAME AND THEY CALLED AND SAID THEY FIXED THE RECALLS. I ASKED IF THEY REPLACED THE ENGINE AND CATALYTIC CONVERTER THAT QUICK. THEY SAID NO MY CAR DID NOT FAIL SOME TEST THEY DID. I CALLED KIA TO GET THE ISSUE RESOLVED AND THEY ALSO TOLD ME THEY COULD NOT HELP ME BECAUSE THERE COMPUTER'S WERE DOWN AND HAD NO ETA ON WHEN THEY WOULD BE BACK UP. NOW I HAVE TO PAY TO HAVE MY CAR TOWED HOME AGAIN. SUNTRUP KIA RECOMMEND ME NOT TO DRIVE IT.