NHTSA Complaint #11397930 — 2020 GMC SIERRA 1500

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11397930
Vehicle	2020 GMC SIERRA 1500
Component	ELECTRICAL SYSTEM
Date of Incident	February 25, 2021
Date Filed	February 25, 2021
Mileage	8,800 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

WHEN STATIONARY AND PREPARING TO START VEHICLE INTERMITTENTLY SEE "SERVICE STEERING COLUMN LOCK" MESSAGE APPEARS AND DISAPPEAR ONCE VEHICLE IS STARTED. THIS WAS PREVIOUSLY SUPPOSED TO BE ADDRESSED WITH SERVICE BULLETIN 20-NA-21 HOWEVER BEING TOLD BY SERVICE DEPARTMENT THAT VEHICLE HAS ALL CURRENT UPDATES APPLIED A YEAR AGO, INCLUDING THE ONE THAT SHOULD OF ADDRESSED THE ISSUE. TOLD THAT THE VEHICLE HISTORY SHOWS RECORDS OF PAST "LOSS OF COMMUNICATION TO DIC" BUT AS THEY CAN'T IMMEDIATELY REPRODUCE NO ACTION WAS TAKEN.

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