NHTSA Complaint #11397926 — 2007 DODGE NITRO UNKNOWN OR OTHER

Complaint Details

ODI Number	11397926
Vehicle	2007 DODGE NITRO
Component	UNKNOWN OR OTHER
Date of Incident	November 18, 2020
Date Filed	February 25, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

LAST NOVEMBER, YOU NOTIFIED ME OF A RECALL ON MY 2007 DODGE NITRO FOR THE DRIVER AIR BAG EMBLEM. I CALLED BILL LUKE DODGE IN PHOENIX FOR AN APPOINTMENT AND THEY SAID THE PART IS ON BACK ORDER UNTIL DECEMBER, AND THAT I WOULD BE CONTACTED. I HAVE NEVER BEEN CONTACTED . . . AND NOW YOU SENT ME A 2ND NOTICE. I CALLED BILL LUKE DODGE AGAIN AND WAS INFORMED THAT IT IS ON BACK ORDER NOW UNTIL JUNE. INSTEAD OF YOU SENDING ME PAST-DUE NOTICES, WHY DON'T YOU CALL THE DEALER TO GET THE PART AND PERFORM THE SERVICE. NOVEMBER TO JUNE WILL BE SEVEN MONTHS. THAT IS A LONG TIME FOR A SAFETY DELAY! AND I AM CAUGHT IN THE MIDDLE BETWEEN YOU AND THE DEALER.

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