NHTSA Complaint #11397910 — 2020 SUBARU ASCENT

TL* THE CONTACT OWNS A 2020 SUBARU ASCENT. THE CONTACT STATED THAT TWICE UPON LEAVING THE LIFTGATE OPEN FOR APPROXIMATELY 20 MINUTES, THE VEHICLE FAILED TO START-UP AFTER MULTIPLE ATTEMPTS. THE INTERIOR LIGHTS ALSO FAILED TO OPERATE AS NEEDED. THE FIRST TIME THE CONTACT JUMP STARTED THE VEHICLE HOWEVER, THE VEHICLE FAILED TO JUMP START AFTER THE SECOND FAILURE. THE CONTACT HAD TAKEN THE VEHICLE TO SUBURBAN SUBARU (14 HARTFORD TURNPIKE, VERNON, CT 06066) WHERE THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. A SECOND APPOINTMENT SCHEDULED WITH THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.