NHTSA Complaint #11397506 — 2014 HONDA CROSSTOUR

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11397506
Vehicle	2014 HONDA CROSSTOUR
Component	STEERING
Date of Incident	January 22, 2021
Date Filed	February 23, 2021
Mileage	64,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SD

Consumer Description

ELECTRONIC POWER STEERING (EPS) FAILED WHILE DRIVING (65 MPH) ON THE INTERSTATE (I29, 1/22/21). IMMEDIATELY DROVE VEHICLE TO HONDA DEALER AND CODE WAS RESET. DROVE APPROXIMATELY 1/4 MILE AND EPS FAILED AGAIN. DIAGNOSTIC SCAN (CODES 51-07 & 51-01) REVEALED A FAULTY TORQUE SENSOR, WHICH WAS REPLACED ($1,485). EPS FAILED AGAIN ON 2/22/21 WHILE TURNING AT A TRAFFIC LIGHT (25 MPH) AND NEARLY WRECKED THE VEHICLE DUE TO LOSS OF POWER STEERING. DROVE THE VEHICLE BACK TO THE DEALER AND AWAITING A RESPONSE. THERE ARE TSBS (EPS WARRANTY EXTENSION) ISSUED BY AMERICAN HONDA BUT THE DEALER HAS NOT RECOGNIZED THESE COMMUNICATIONS.

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