NHTSA Complaint #11397487 — 2017 GMC ACADIA

OUR CAR, A 2017 ACADIA, WILL NOT AUTO START, ALARMS GO OFF RANDOMLY, THEFT WARNING COMES ON AND HOOD OPEN WARNING COMES ON EVERY TIME CAR IS STARTED.. OUR DETERMINATION IS THE HOOD LATCH FROM OTHER FORUMS WHICH IS WHAT THE GARAGE ALSO DETERMINED. WE WERE TOLD ONLY TRUCKS WERE BEING REPLACED NOT THE CARS. WE DON'T FEEL THAT THIS IS SOMETHING WE SHOULD BE PAYING FOR SINCE IT IS OUT THERE THAT MANY HAVE THE PROBLEM. THE LATCH CAUSES THE THEFT PROBLEM WHICH EVENTUALLY CAUSES THE CAR NOT TO ADVANCE IN SPEED (CONNECTING TO THEFT) AND COULD CAUSE DEATH ON A MAJOR HIGHWAY WHEN ALL CARS ARE GOING 60 PLUS AND YOUR CAR WON'T MOVE. SOME PEOPLE WERE UNABLE TO START THEIR CARS. THIS IS MAJOR AND SHOULD BE CORRECTED WITH A RECALL. THIS MIGHT NOT SEEM MAJOR BUT IT CAN BE. WE BECAME LEERY IN DRIVING THE VEHICLE. I HAVE A TEEN DRIVER AND THE HOOD OPEN WARNING COMES ON MANY TIMES THROUGHOUT A DRIVE. YOU CAN CLEAR IT AND IT REAPPEARS WHETHER MOVING OR NOT. THIS HAS BEEN GOING ON WITH US FOR A GOOD MONTH. AGAIN, THIS HAPPENS WHILE STATIONARY AND MOVING. IT CAN COME ON AT ANY SPEED WHICH IS THE SCARY PART. WE HAVE LIMITED OUR DRIVE AND DRIVE AT A CONTROLLABLE SPEED BUT THAT DOESN'T MAKE IT SAFER. ONCE WE WERE STATIONARY WHEN THE ALARMS WENT OFF AND COULD NOT CLEAR. ALL THE WARNINGS CAME ON. COULDN'T UNLOCK CAR DOORS WITH REMOTE. WE SHOULD NOT HAVE TO PAY FOR THIS FIX! NO RECALL SHOULD HAVE TO HAVE A DEATH OR INJURY TO BECOME IMPORTANT!