NHTSA Complaint #11397391 — 2015 JEEP CHEROKEE

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11397391
Vehicle	2015 JEEP CHEROKEE
Component	SERVICE BRAKES
Date of Incident	February 2, 2021
Date Filed	February 22, 2021
Mileage	100,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

WHILE OPERATING THIS VEHICLE ON A ROADWAY THE VEHICLE IS MAKING SCRAPING NOISE AS IF IT NEEDED BRAKE PADS, AND HAS HARDLY ANY BRAKING ABILITIES AND DOES NOT WAIVER IN INTENSITY OR BRAKING ABLITY EVEN WITH EXTRA PRESSURE TO THE BRAKES PEDDLE. THE BRAKING SYSTEM WAS CHECKED AT A SERVICE REP. WHO ADVISED THE BRAKE PADS WERE FINE, HOWEVER THE ON BOARD COMPUTER GAVE CODES THAT THE POWER STEERING COMPUTER SOFTWARE WAS INTERFEARING WITH THE BRAKING SOFTWARE. PLEASE ADVISE WHAT I NEED TO DO THIS IS MY YOUNGEST DAUGHTERS DAILY VEHICLE.

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