NHTSA Complaint #11397369 — 2013 FORD TAURUS

EXPERIENCED LOSS OF STEERING/STEERING WHEEL FROZE UP AND COULD NOT BE TURNED; INITIALLY OCCURRED AT HOME IN DRIVEWAY WHEN STATIONARY OVERNIGHT BUT GETTING MORE FREQUENT AND PROGRESSIVELY WORSE. THERE IS A SAFETY RECALL (15S18, SUPPLEMENTS #1, #2 AND #3) AND A FORD PROGRAM (15N01) IN PLACE REGARDING THIS ISSUE BUT MY VEHICLE WAS MANUFACTURED 11/2012 AND FORD SAYS IT IS NOT COVERED BY THIS RECALL ALTHOUGH THE PROBLEM IS THE SAME. I CALLED 2 DEALERS AND DID A CHAT WITH FORD BUT WAS STILL TOLD "NO". SO I NOW HAVE TO MAKE A HIGH DOLLAR REPAIR ON A COMPONENT THAT SHOULD BE COVERED. SENDING LETTER TO PRESIDENT OF FORD MOTOR COMPANY TO COMPLAIN AS WELL. THIS IS A SERIOUS SAFETY ISSUE AND FORD NEEDS TO WIDEN THE DATES COVERED FOR THE RECALL AND REIMBURSE ME FOR THE EXPENSE THEY SHOULD HAVE COVERED INITIALLY.