NHTSA Complaint #11397301 — 2018 TOYOTA PRIUS

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11397301
Vehicle	2018 TOYOTA PRIUS
Component	STRUCTURE:BODY
Date of Incident	December 2, 2020
Date Filed	February 22, 2021
Mileage	6,800 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

ON DEC 2, 2020 WHILE DRIVING ON THE FREEWAY AT ABOUT 45-50 MPH OUR SUNROOF EXPLODED CAUSING US TO GET TO THE SIDE OF THE ROAD. THE SHADE WAS CLOSED WHICH SAVED US FROM EXPLODING GLASS. THERE WERE NO ROAD HAZARDS, NO ISSUES OTHER THAN A SPONTANEOUS EXPLODING OF OUR SUNROOF. THE ORLANDO POLICE DEPT WAS SUMMONED AND THE ROADRANGERS STOPPED TO ASSIST US. I TOOK THE CAR DIRECTLY TO THE TOYOTA DEALERSHIP IN CLERMONT, FL AND THEY REPAIRED THE GLASS AT NO CHARGE BUT TOLD ME HAD THE CAR NOT BEEN UNDER MANUFACTURER WARRANTY I WOULD HAVE BEEN RESPONSIBLE FOR THE COST OF REPLACEMENT. IF THE SHADE HAD NOT BEEN CLOSED THE ENTIRE PASSENGERS WITHIN THE CABIN WOULD HAVE BEEN SPLATTERED WITH SHATTERED GLASS.

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