NHTSA Complaint #11397267 — 2021 CHEVROLET SILVERADO 1500

ON THURSDAY FEB 18TH IS WAS SNOWING WHEN I LEFT WORK, DROVE AROUND THE BELTWAY APPROXIMATELY 30 MILES GOING ON AVERAGE 30-40 MPH.NO ISSUES JUST BAD ROADS. RIGHT AFTER I LEFT THE HIGHWAY AND TURNED ON TO A MAIN ROAD, I WAS APPROXIMATELY 1 MILE ON THAT ROAD IN THE MIDDLE LANE DRIVING STRAIGHT AT ABOUT 25-30 MPH WHEN MY NEW 2021 SILVERADO (5000 MILES) LOSS POWER. THE BATTERY AND CHECK ENGINE LIGHT CAME ON WITH NO ENGINE POWER. AS THE VEHICLE WAS COASTING ATTEMPTED TO GET OFF THE MAIN ROAD, BUT DIDN'T MAKE IT DUE TO THE SNOW COVERED ROADS AND SLUSH. ENDED UP IN A MERGE LANE STILL IN TRAFFIC AND WAS ALMOST HIT NUMEROUS TIMES. TRIED TO RESTART AND GET TO A SAFE LOCATION, BUT WHEN PUSHING THE START BUTTON THE SILVERADO WOULD CRANK EXTREMELY LONG PERIOD OF TIME AND THEN FINAL CUTOUT. WAS ON THE PHONE WITH ON STAR WHERE THEY PUT ME IN CONTACT WITH THE LOCAL POLICE DEPARTMENT WHO NEVER SHOWED AND THEN LEFT ME A MESSAGE THEY WERE COMING OUT DUE TO THE INCLEMENT WEATHER. THANKS. AFTER TALKING WITH POLICE DISPATCH ON STAR SETUP A TOW TRUCK, BUT GAVE THEM THE WRONG ADDRESS WHICH WAS MORE THAN AN HOUR AWAY FROM MY LOCATION. ONCE BACK ON THE PHONE ON STAR STATED THEY HAD TO CALL THE SAME TOW TRUCK DRIVER/COMPANY WHICH OF COURSE HE WAS OVER AN HOUR AWAY. ONCE THE TOW TRUCK DRIVER ARRIVED 3 HOURS AFTER MY TRUCK BROKE DOWN HE SAID HE WAS ORIGINALLY ONLY 10 MINUTES FROM MY LOCATION PRIOR TO ON STAR SENDING HIM TO THE WRONG LOCATION. WHAT A MESS. HAVE A LOANER CAR BECAUSE I HAVE BEEN TOLD A FUEL PUMP IS ON NATIONAL BACKORDER. ALSO THAT THEY WILL BE REPLACING THE VALVE SPRINGS WHICH IS ANOTHER ISSUE I THINK? HOPING TO KNOW MORE THIS WEEK.