NHTSA Complaint #11397078 — 2021 HONDA CR-V

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11397078
Vehicle	2021 HONDA CR-V
Component	UNKNOWN OR OTHER
Date of Incident	February 16, 2021
Date Filed	February 20, 2021
Mileage	15 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

BLUETOOTH AUDIO BACKGROUND NOISE. I JUST PURCHASED A 2021 CR-V ON 16 FEB 2021. I TRADED MY 2018 HONDA CR-V IN FOR THIS NEW VEHICLE. THE ENTIRE TIME I OWNED THE 2018 CR-V, ANYONE I CALLED COMPLAINED OF THE BACKGROUND NOISE WHEN USING THE BLUETOOTH/HANDSFREE SYSTEM. THE BACKGROUND NOISE WOULD INSTANTLY GO AWAY WHEN DISCONNECTING FROM THE HONDA SYSTEM AND USING THE PHONES INTERNAL SPEAKERS. THE DEALERSHIPS REPLACED THE MICROPHONE, THE ISSUE REMAINED! NOW WITH THE 2021 CR-V AGAIN THE ISSUE WITH THE BLUETOOTH/HANDSFREE IS PRESENT. WHY HAS THIS NOT BEEN ADDRESSED WITH HONDA? THIS OCCURS WHEN THE VEHICLE IS MOVING, PARKED, HIGHWAY OR CITY STREETS.

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