NHTSA Complaint #11701090 — 2021 HONDA CR-V

What component or system failed or malfunctioned, and is it available for inspection upon request? The A/C compressor seal may be leaking under certain conditions. The component is available for inspection by an authorized Honda dealer or service center. How was your safety or the safety of others put at risk? If the compressor fails completely while driving in hot weather, the lack of air conditioning can cause discomfort and distraction to the driver, potentially increasing risk of unsafe driving conditions. Has the problem been reproduced or confirmed by a dealer or independent service center? The issue has not been reproduced, but Honda has issued an extended warranty for this known problem. A dealer in Puerto Rico stated that action is only needed if the system fails completely. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The component has not been formally inspected yet; the dealer only provided a verbal assessment. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lamps or messages appeared. The system is still operational but may exhibit leakage over time. What happened? In your own words, tell us what happened. The vehicle is a Honda CR-V Touring 2021. I received a notice regarding an extended warranty for the A/C compressor seal. When visiting a dealer in Puerto Rico, they stated that the issue only requires action if the A/C fails completely. I am reporting this because the extended warranty indicates that any potential leakage should be inspected and addressed, and I want the vehicle properly checked to ensure the compressor seal is not failing.