NHTSA Complaint #11397020 — 2014 DODGE DURANGO

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. THE CONTACT STATED THAT A TICKING NOISE OCCURRED COMING FROM THE ENGINE. THE ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT ALSO STATED THAT THE ENGINE LIGHT WAS FLICKERING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DETERMINE WHERE THE TICKING NOISE WAS COMING FROM. THE MECHANIC INFORMED THE CONTACT THAT IT COULD BE THE LIFTER OF THE CYLINDER HEAD. THE CONTACT STATED THAT THE OXYGEN SENSOR, SPARK PLUGS, AND COIL PACKS WERE REPLACED. THE CONTACT CALLED JIMMY BRITT CHRYSLER JEEP DODGE RAM (12114 US-301 S, STATESBORO, GA 30458) AND INFORMED THE DEALER OF THE FAILURE, AND WAS INFORMED THAT THERE WOULD BE A FEE FOR DIAGNOSTIC TESTING. THE CONTACT WAS ALSO INFORMED BY THE DEALER THAT CHRYSLER HAD EXTENDED THE WARRANTY ON THE TICKING FAILURE HOWEVER, HER VEHICLE YEAR WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 156,000.