NHTSA Complaint #11576491 — 2014 DODGE DURANGO

A new 3.6 Pentastar engine was installed in my 2014 Dodge Durango in July 2019, this repair was over $5,000 and FCA only granted a $1300 goodwill towards the cost. After maintaining the vehicle with a new engine in it, this engine is now failing too. The problem is due to the right cylinder head being damaged. This has caused a knocking noise emitting from the engine and rough idling whenever the vehicle is on. A tune up was done last year in December when check engine light came on, with new spark plugs and filters put in but this has not solved the issued. Taking the vehicle back to mechanic to do further diagnostic, a pressure test was done showing the 6 cylinder had no pressure. A damage head with possible damage to crankshaft rods and rocker arms. This vehicle is our main vehicle for our family, and the price to repair this damage on the second engine this car has had is too high. If we continue driving this vehicle, we would result in total power failure, worst case a blown engine. Complaints have been filed with Attorney General of the state of Florida along with the Better Business Bureau.