NHTSA Complaint #11397003 — 2017 FORD F-250

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11397003
Vehicle	2017 FORD F-250
Component	ELECTRICAL SYSTEM
Date of Incident	February 3, 2021
Date Filed	February 19, 2021
Mileage	120,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

THE DRIVER AND PASSENGER SEAT MASSAGE DO NOT WORK PROPERLY, THE LUMBAR AND SEAT PORTION WORK INTERMITTENTLY AND FOR A SHORTER DURATION THAN TWENTY MINUTES (2017 FORD F250 PLATINUM). THE VEHICLE WIPER BLADE RATE OF ACTION RANDOMLY INCREASES AND DECREASES ON IT'S OWN. I WAS TOLD TODAY BY THE FORD DEALERSHIP IN REDDING, CALIFORNIA THAT A TECHNICAL SERVICE BULLETIN HAD BEEN ISSUED FOR THE SEAT MASSAGE PROBLEM, BUT THAT FORD WOULD NOT CORRECT THE PROBLEM UNLESS I PAY $800.00 FOR THIS REPAIR. IF FORD IS AWARE THAT THE VEHICLE SEATS HAVE THIS ISSUE AND KNOW HOW TO CORRECT IT, WHY AM I BEING CHARGED TO CORRECT IT AND MAKE IT RIGHT?

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