NHTSA Complaint #11396934 — 2016 FORD EXPLORER

WIFE WAS SHOPPING IN ANOTHER CITY AND STEERING LOCKED UP WHEN SHE STARTED IT AFTER BEING PARKED IN A LOT ,WARNING SIGNALS CAME ON . TURNED EXPLORER OFF AND RESTARTED CAR AND DROVE FINE AND DROVE HOME 50 MILES . WENT TO HOCKEY GAME AT AN ARENA , CAME OUT AND STARTED CAR AND STEERING WAS HARD TO STEER ( NO POWER STEERING ) BUT MANAGED TO DRIVE HOME 2 MILES AND PUT IN GARAGE . LOOKED FOR POWER STEERING RESEVOUR AND THERE WAS NONE UNDER HOOD THINKING LOW ON FLUID . LOOKED IN OWNERS MANUAL AND SAW -- ALL ELECTRONIC ! DROVE IT TO DEALERSHIP NEXT DAY ( WEEKEND ) AND PARKED IT EVEN THOUGH IT WAS HARD TO STEER . GOOGLED THIS PROBLEM AND SAW ALL THE SAME PROBLEMS THAT OTHERS HAD WITH THIS STEERING GEAR ! WENT TO DEALER MONDAY MORNING AND THEY CHECKED IT OUT AND CALLED ME TO TELL ME IT WAS THE STEERING RACK THAT NEEDED TO BE REPLACED AT A COST OF APPROXIMATELY $ 2500 AND PART HAD TO COME OUT OF DETROIT AND WOULD TAKE A FEW DAYS TO GET HERE AND THEN REPAIR IT . CALLED ME YESTERDAY AND CAR WAS DONE ( $ 2395.91 ) WHY NO RECALLS ???