NHTSA Complaint #11396824 — 2018 FORD FOCUS

TL* THE CONTACT OWNS A 2018 FORD FOCUS. THE CONTACT STATED WHILE MAKING RIGHT TURN, HE HEARD AN ABNORMAL SOUND AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT DROVE TO HIS DAUGHTER'S RESIDENCE WHERE HE REPLACED THE STEERING FUSE. THE CONTACT THEN DROVE TO HIS RESIDENCE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE ELECTRIC MOTOR AND THE STEERING GEAR NEEDED TO BE REPLACED. THE CONTACT CALLED WALT SWEENEY FORD (5400 GLENWAY AVE, CINCINNATI, OH 45238, (513) 922-4500) AND WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,100.