NHTSA Complaint #11396626 — 2013 KIA SOUL

TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE VEHICLE BEGAN TO STALL AS A BLACKISH SMOKE BEGAN TO EMIT FROM THE ENGINE. AFTER THE ENGINE COMPLETELY FAILED, THE OIL AND CHECK ENGINE WARNING LIGHTS BOTH APPEARED ON THE INSTRUMENT PANEL. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC WHO INFORMED HIM THAT A ROD PIERCED THROUGH THE ENGINE BLOCK. THE VEHICLE WAS DIAGNOSED WITH A COMPLETE ENGINE FAILURE AND WAS REPLACED WITH ANOTHER ENGINE BY THE SAME MECHANIC. THE VEHICLE WAS REPAIRED. THE CONTACT LINKED HIS FAILURE TO NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING); HOWEVER THE VIN WAS NOT INCLUDED. THE DEALER AND THE MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 76,250.