NHTSA Complaint #11396609 — 2018 TOYOTA TACOMA

TL* THE CONTACT OWNS A 2018 TOYOTA TACOMA. THE CONTACT STATED THAT WHILE DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE STARTED SHAKING. THE CONTACT STATED OCCASIONALLY THE VEHICLE FAILED TO START. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) AND THE VEHICLE WAS TAKEN TO CHUCK PATTERSON TOYOTA (200 EAST AVE, CHICO, CA 95926) WHERE THE FUEL PUMP WAS REPLACED HOWEVER, THE REPAIR FAILED TO CORRECT THE FAILURE. THE CONTACT CALLED ANOTHER DEALER HANLEES DAVIS TOYOTA (4202 CHILES RD, DAVIS, CA 95616) AND INFORMED THEM OF THE FAILURE. THE CONTACT WAS INFORMED THAT DUE TO THE PANDEMIC THERE WAS NO TECHNICIAN AVAILABLE TO TEST DRIVE THE VEHICLE FOR A DIAGNOSTIC TESTING. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 31,000.