NHTSA Complaint #11396517 — 2017 BMW X3 ENGINE

Complaint Details

ODI Number	11396517
Vehicle	2017 BMW X3
Component	ENGINE
Date of Incident	February 8, 2021
Date Filed	February 16, 2021
Mileage	89,304 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

BMW IS USING INFERIOR PARTS AND METAL. I RECENTLY HAD ENGINE WORK COMPLETED BECAUSE THE TRANSMISSION HEAT EXCHANGE IS FAULTY AND STAYS OPEN WHICH OVERHEATS THE VEHICLE'S ENGINE. THE SERVICE MANAGER AT OTTO'S BMW TOLD ME THAT IF THE HEAT EXCHANGE IS OPEN IT CAN SEIZE THE ENGINE. TO REPAIR THIS IT COST $1802.74 AND THIS SHOULDN'T HAPPEN TO A BMW. I HAD HAD BMWS IN THE PAST AND NO ENGINE WAS EVER A PROBLEM UNTIL NOW. THEY SHOULD BE REPRIMANDED FOR THESE LATENT DEFECTS. I WAS RIDING AND THE LIGHT FOR THE ENGINE WENT ON AND IMMEDIATELY BROUGHT IT TO OTTO'S BMW. THE CAR HAS ALWAYS BEEN MAINTAINED BUT THIS COSTLY REPAIR SHOULD BE PAID BY BMW-USA. THESE CARS ARE SUPPOSED TO BE HIGH END VEHICLE THAT CAN LAST FOR OVER 175K MILES. NOT THIS VEHICLE. IT IS PROBLEMATIC AND THERE ARE TWO CLASS ACTION LAWSUITS OUT THERE REGARDING THIS EXACT PROBLEMS. BMW MUST BE FINED AND MAKE GOOD ON THESE PROBLEMS. ANYTHING LESS WE THE CONSUMER GETS COMPROMISED.

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