NHTSA Complaint #11396466 — 2010 FORD FUSION

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED WHILE DRIVING THE VEHICLE A FUEL ODOR WAS DETECTED IN THE CABIN OF THE VEHICLE. THE VEHICLE WAS TAKEN TO CLASSIC FORD LINCOLN OF COLUMBIA (177 GREYSTONE BLVD, COLUMBIA, SC 29210) WHERE IT WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE FAILURE PERSISTED. THE CONTACT STATED AFTER HE PICKED UP THE VEHICLE FROM THE DEALER, HE STOPPED AT A GAS STATION AND SAW A FUEL LEAK AND SMELLED A STRONG FUEL ODOR COMING FROM THE REAR SEATS OF THE VEHICLE. THE CONTACT THEN TOOK THE VEHICLE BACK TO CLASSIC FORD WHERE HE WAS OFFERED NO ASSISTANCE. THE DEALER STATED THAT THE RECALL WAS COMPLETED. THE CONTACT THEN TOOK THE VEHICLE TO JIM HUDSON FORD (1201 W MAIN ST, LEXINGTON, SC 29072) WHERE THE CONTACT WAS INFORMED THAT THE FUEL TANK WAS NOT REPLACED, BUT WAS SEALED WITH JB WELD ADHESIVE. THE VEHICLE WAS NOT REPAIRED. JIM HUDSON FORD INFORMED THE CONTACT TO TAKE THE VEHICLE BACK TO CLASSIC FORD FOR ASSISTANCE. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 210,000.