NHTSA Complaint #11396080 — 2019 HONDA INSIGHT

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL issue reported to NHTSA

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Complaint Details

ODI Number 11396080
Vehicle 2019 HONDA INSIGHT
Component FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Date of Incident
Date Filed
Mileage 48,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I BOUGHT MY NEW 2019 INSIGHT 4DR CVT TOURING JAN 2019. AFTER LESS THEN TWO YEARS OLD 5 WARNING LIGHTS CAME ON, ACC-ADAPTIVE CRUISE CONTROL, LKAS-LANE KEEPING ASSIST, COLLISION MITIGATION BRAKING SYSTEM, ROAD DEPARTURE MITIGATION AND AUTO HIGH BEAM. I TOOK IT TO MY LOCAL HONDA DEALER THEY FOUND THE CODE B2A60-49 - MULTIPURPOSE CAMERA UNIT INTERNAL ELECTRONIC MALFUNCTION. BECAUSE THE CAR HAD OVER 30,000 MILES (OUTSIDE THERE WARRANTY) THEY TOLD ME TO CALL HONDA AMERICA CUSTOMER SERVICE AND HAVE THEM APPROVE REPAIRS. MY CALL TO HONDA AMERICA WAS A CALL FROM HELL, RUDE AND NO HELP WHATEVER, I ASKED A DOZEN TIMES TO PLEASE TALK WITH A SUPERVISOR AND THE ANSWER WAS NO. I WAS THEN CUT OFF. ALL THE SAFETY FEATURES THE COME WITH THE CAR ARE NOT NOT WORKING AND HONDA WILL NOT FIX IT. FOR ME TO HAVE IT FIXED WILL BE OVER $1600 (SEE ATTACHMENT)

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