NHTSA Complaint #11573471 — 2019 HONDA INSIGHT

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11573471
Vehicle	2019 HONDA INSIGHT
Component	SERVICE BRAKES
Date of Incident	January 8, 2024
Date Filed	February 22, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

I’m having two continuous, multiple incident, problems that the dealership swears up and down do not exist. I have tried calling the dealership multiple times, and the national Honda customer service line. Problem number one, sudden, breaking while driving at highway speed with no vehicle or other objects in front of me. Second problem is the adaptive cruise control no longer is activated on the vehicle after the most recent software update. Although Honda says they have not removed this component from my car or it’s software, the vehicle no longer slows down automatically when approaching a vehicle from behind while cruise control is activated

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