NHTSA Complaint #11396027 — 2014 NISSAN JUKE

BEGAN NOTICING ISSUES WITHIN FIRST YEAR OF OWNING VEHICLE. EVERY OCCURRENCE WOULD TAKE IT TO DEALERSHIP (GRAINGER NISSAN OF SAVANNAH, GA) TO GET CHECKED. BY THE TIME I GOT TO THE DEALERSHIP, EVERYTHING WOULD BE WORKING FINE. THEY DID A COMPUTER DIAGNOSTIC TEST ON THE ELECTRICAL/NAVIGATION SYSTEMS EACH TIME WITH NO ISSUES BEING FOUND. I REQUESTED IT TO BE DOCUMENTED EACH TIME IN THE EVENT SOMETHING HAPPENED AFTER WARRANTY ENDED. UNFORTUNATELY I DO NOT HAVE THE DATES/MILEAGE BUT SHOULD BE DOCUMENTED AT THE AFOREMENTIONED DEALERSHIP. SO THE DATES/MILEAGE STATED IS AN ESTIMATION. THE FOLLOWING IS A MORE DETAILED EXPLANATION OF WHAT/HOW THE COMPONENTS WERE AFFECTED. WHEN I'M IN AN UNKNOWN AREA, I RELY HEAVILY ON GPS IN MY CAR, WHEN IT CUTS OUT, I HAVE NO CHOICE BUT PULL OVER & WAIT IT OUT, OR HOPE TO GET CELL SERVICE & USE MY PHONE'S GPS, NOT ALWAYS AN OPTION. EACH TIME IT OCCURRED IS UNEXPECTED WITH NO APPARENT REASON. EVERY TIME IS DIFFERENT, UPON STARTING CAR, ALL ELECTRICAL COMPONENTS ARE OUT/UNUSABLE. HAPPENS WHEN CAR IS IN MOTION AT ANY SPEED. NAVIGATION SCREEN/RADIO GOES BLACK, CONTROLS UNRESPONSIVE TO ALL TOUCH/PRESSURE/TURNING/ETC. I BELIEVE IT IS A POSSIBLE LOOSE WIRE CONNECTION OR SOMETHING SIMILAR, CAUSING ALL ELECTRICAL COMPONENTS BEING RENDERED UNRESPONSIVE FOR VARIOUS LENGTHS OF TIME. FROM MOMENT OF ONSET TO THE TIME IT'S OPERATING NORMALLY VARIES FROM 30 MIN, UP TO 1-2 DAYS. COMPONENTS INCLUDED ARE NAVIGATION/RADIO SCREEN & ALL CONTROLS; ALL STEERING WHEEL CONTROLS; AC/RADIO KNOB CONTROLS; DASH/INSTRUMENT PANEL LIGHTS GO OUT; DRIVER SIDE WINDOW/DOOR CONTROLS BECOME UNRESPONSIVE. DEALERSHIP CLAIMED THEY WERE UNABLE TO INVESTIGATE FURTHER BEING THE DIAGNOSTIC TESTS FAILED TO FIND ANY ISSUES.