NHTSA Complaint #11395788 — 2012 HYUNDAI SONATA HYBRID

TL* THE CONTACT OWNS A 2012 HYUNDAI SONATA HYBRID. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING THE VEHICLE AT APPROXIMATELY 60-65 MPH, VARIOUS WARNING LIGHTS ILLUMINATED. THE VEHICLE FAILED TO ACCELERATE, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, HE WAS ABLE TO DRIVE THE VEHICLE TO AN INDEPENDENT MECHANIC, WHO INFORMED HIM THAT THE OIL CAP WAS MISSING, AND THERE WAS NO OIL IN ENGINE. THE INDEPENDENT MECHANIC REPLACED THE CAP, ADDED OIL TO THE VEHICLE, AND ADVISED HER SON TO TAKE THE VEHICLE TO A HYUNDAI DEALER. THE VEHICLE WAS TAKEN TO KEYES HYUNDAI (5746 VAN NUYS BLVD, LOS ANGELES, CA 91401) WHERE THE FAILURE WAS DIAGNOSED AS AN ENGINE FAILURE. THE CONTACT STATED THAT THE DEALER INFORMED HER THAT THEY NEEDED TO SEE HER OIL CHANGE SERVICE RECEIPTS. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V746000 (ENGINE). THE CONTACT STATED THAT SHE ATTEMPTED TO CONTACT THE HYUNDAI MANUFACTURER BUT WAS UNABLE TO SPEAK TO A REPRESENTATIVE. THE FAILURE MILEAGE WAS 104,000.