NHTSA Complaint #11395722 — 2016 CHEVROLET SILVERADO 1500

MY SERVICE POWER STEERING ALERT CAME UP ON MY DIC AND LOST POWER STEERING. WHEN I GOT HOME I SHUT VEHICLE OFF AND WAITED 10 MINUTES AND STARTED VEHICLE UP AND MESSAGE WAS GONE AND I HAD POWER STEERING. DROVE TO WORK NEXT DAY AND WAS OK. JUST BEFORE I ARRIVED HOME, I GOT THE SAME MESSAGE AND NO POWER STEERING AGAIN. SAME SCENARIO AS BEFORE, LET VEHICLE SIT AND RESTART AND EVERYTHING WORKING. I DROVE FOR 4 DAYS AND ON THE 5TH DAY IT DID IT AGAIN. I HAD TAKEN IT TO A GM DEALER AND THEY COULDN'T FIND ANYTHING WRONG. AT THE TIME I TOOK IT TO THEM, IT WAS NOT WORKING. THEY SAID THAT THE MODULE 'MAY' BE BAD OR POSSIBLY THE STEERING RACK IS BAD. ALL CODES WERE COMMUNICATION ERRORS. WHEN I GOT VEHICLE HOME, I CHECKED FOR ANY LOOSE WIRES UNDER DASH AND THE POWER STEERING CAME BACK. I TOLD THEM THAT I KNOW PRIOR YEAR TRUCKS HAD THIS ISSUE. I TOLD THEM THIS AND THEY SAID THAT I NEED TO REPLACE THE POWER STEERING RACK AT MY COST OF 2600.00 THAT THE VEHICLE HAS 100,000 MILES ON IT AND THINGS GO BAD. I TOLD THEM THAT IT WAS HIGHWAY MILES AND THAT SHOULDN'T MATTER.