NHTSA Complaint #11395568 — 2015 FORD TAURUS

TL* THE CONTACT OWNS A 2015 FORD TAURUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, AN ABNORMAL GRINDING CAME FROM THE VEHICLE WITHOUT WARNING. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V692000 (POWER TRAIN) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT HAD TAKEN THE VEHICLE TO KUNES COUNTRY FORD OF ANTIOCH (104 IL-173, ANTIOCH, IL 60002) WHERE AN INSPECTION WAS PERFORMED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS SAFE TO BE DRIVEN HOWEVER, THE NOISE PERSISTED. THE CONTACT MADE MULTIPLE ATTEMPTS TO REACH THE MANUFACTURER HOWEVER, EACH ATTEMPT WAS UNSUCCESSFUL. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.