NHTSA Complaint #11395565 — 2005 BUICK LACROSSE

TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STEERING WHEEL BECAME DIFFICULT TO STEER. NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO SMART CHEVROLET CADILLAC BUICK GMC (3 SMART DR, WHITE HALL, AR 71602, (870) 543-2200) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE STEERING COLUMN HAD DETACHED FROM THE STEERING WHEEL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE CONTACT WAS CONCERNED ABOUT THE SAFETY OF DRIVING THE VEHICLE. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 09E005000 (STEERING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 24,000.