NHTSA Complaint #11353640 — 2005 BUICK LACROSSE

TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT THE DOORS FAILED TO OPEN FROM INSIDE THE VEHICLE. THE CONTACT WAS LOCKED INSIDE THE VEHICLE FOR AN HOUR. THE CONTACT STATED THAT THE ELECTRICAL SYSTEM ALLOWED OTHER COMPONENTS TO FUNCTION INCLUDING THE WINDSHIELD WIPERS, THE HEATER, AND THE DOOR LOCKS. THE CONTACT RESEARCHED AND WAS CONCERNED THAT THE SYSTEM WAS HACKED. THE VEHICLE OCCASIONALLY FAILED TO START OR TURN OVER. THE ENGINE WAS PREVIOUSLY REPLACED AT THE CONTACT'S EXPENSE. THE CONTACT WAS ONCE LOCKED INSIDE THE VEHICLE AND ALMOST SUFFERED FROM HEAT EXHAUSTION. THE CONTACT STATED HE WAS DISABLED. JEFF KEY MOTORS (2889 US HIGHWAY 431, ANNISTON, AL 36206, (256) 820-0280) WAS UNABLE TO PROVIDE A CAUSE FOR THE FAILURE AFTER A MONTH OF DIAGNOSING THE VEHICLE WHILE THE VEHICLE WAS IN THEIR CUSTODY. THE CONTACT STATED THAT THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DISMISSED THE ISSUE STATING THAT THEY ONLY DEALT WITH NEWER VEHICLES. THE FAILURE MILEAGE WAS UNAVAILABLE. *BF THE CONSUMER STATED LOCKED IN CAR AND ALMOST DIED DUE TO HEAT. *TR