NHTSA Complaint #11395396 — 2013 FORD ESCAPE

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT HIS DAUGHTER WAS DRIVING APPROXIMATELY 15 MPH, SHE STOPPED THE VEHICLE AND SHIFTED TO PARK, RELEASED THE BRAKE PEDAL AND THE VEHICLE STARTED ROLLING FORWARD. SHE DEPRESSED THE BRAKE PEDAL AGAIN AND ENGAGED THE PARKING BRAKE WHICH STOPPED THE VEHICLE FROM MOVING. THE VEHICLE WAS TURNED OFF AND RESTARTED HOWEVER, THE INSTRUMENT PANEL INDICATED THAT THE VEHICLE WAS STILL IN DRIVE BUT THE GEAR SHIFTER WAS IN THE PARK POSITION. SHE RELEASED THE PARKING BRAKE AND THE VEHICLE STILL ROLLED AND THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE MOVED AS SHE WAS NOT ON A HILL. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSIS BUT, AN INDEPENDENT MECHANIC DIAGNOSED THE FAILURE AS A DETACHED SHIFT CABLE AND THE BUSHING WHICH DETERIORATED AND DETACHED FROM THE SHIFT CABLE AS WELL. THE SHIFT CABLE WAS NO LONGER ATTACHED TO THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE EXPERIENCED WAS RELATED TO NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THAT AS THE VEHICLE WAS NOT MANUFACTURED ON MAY 15,2013 TO SEPTEMBER 15, 2013 IT WAS NOT INCLUDED IN THE RECALL. THE CONTACT STATED THAT HIS VEHICLE WAS MANUFACTURED ON SEPTEMBER 9,2012. THE MANUFACTURER STATED THAT THE REPAIRS WERE NOT COVERED. THE CONTACT WAS INFORMED TO CALL AN AUTHORIZED DEALER AND PAY OUT OF POCKET AND KEEP RECEIPT IN THE EVENT THAT THE RECALL WAS EXPANDED FOR REIMBURSEMENT. THE CONTACT STATED THAT COLLEGE STATION FORD (1351 EARL RUDDER FWY S, COLLEGE STATION, TX 77845) WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN A RECALL, AND THAT THERE WAS NO WARRANTY FOR THE FAILURE AND HE NEEDED TO PAY OUT OF POCKET FOR THE REPAIRS. THE APPROXIMATE FAILURE WAS 135,000.