NHTSA Complaint #11395278 — 2019 CHEVROLET TRAVERSE

ENGINE WARNING LIGHT CAME ON ALONG WITH TRACTION CONTROL NEEDS SERVICED. THIS HAPPENED WHEN I STARTED THE TRAVERSE AND REMAINED ON. WHEN I HAD A DIAGNOSTIC TEST DONE THE CODE READ A CODE OF 300. DEALER STATED THAT CODE IS FOR CYLINDER MISFIRE NOT SURE HOW MANY. RESEARCHED AND FOUND SERVICE UPDATE N192281810 THAT READS MISFIRE DUE TO CARBON TRACKING RELEASED DATE OF MARCH 2019. IT IS THE DEALERS RESPONSIBILITY TO FIX THIS DURING THE SERVICE PORTION OF THE NEW VEHICLE LIMITED WARRANTY PERIOD. MY VEHICLE IS NOW PAST THAT AND IS MISFIRING AND READING OUT THIS CODE. THIS SHOULD BE A RECALL ON ALL VEHICLES REGARDLESS OF MILES DUE TO FAULTY COILS, COIL PACK OR SPARK PLUGS. IN THE ABOVE MENTIONED SERVICE UPDATE IT STATES THAT THIS IS AN ISSUE WITH SEVERAL VEHICLES MANUFACTURED BY GM. ATS, CTS, CAMARO AND TRAVERSE. WHEN DOING FURTHER RESEARCH THERE IS NOT A WAY TO FIND OUT IF DEALER DID THE SERVICE WHEN GM SENT OUT THE SERVICE UPDATE. I LOOKED BACK AT ALL MY RECORDS FOR SERVICES THAT THE DEALER DONE SINCE I PURCHASED THE VEHICLE AND SEE NO INDICATION THAT THIS SERVICE WAS PERFORMED.