NHTSA Complaint #11394860 — 2010 VOLKSWAGEN JETTA

2010 VW JETTA SE NOT LONG AFTER PURCHASING TEH VEHICLE USED IN 2016, THE ABS AND ESC LIGHTS STARTED COMING ON. WE DIDN'T REALLY NOTICE ANY CHANGE IN THE VEHICLE PERFORMANCE, BUT WERE CONCERNED ABOUT THE LIGHTS BEING ON, ESPECIALLY SINCE IT CONCERNED THE BRAKES AND STABILITY. ON 6/14/19 WE TOOK THE VEHICLE TO THE LOCAL DEALER TO HAVE THIS ISSUE CHECKED OUT. THE RECEIPT FROM THAT VISIT SHOWED THAT THE ABS PUMP AND MODULE HAD FAULTS. THE DEALERSHIP RECOMMENDED REPLACING BOTH AT A COST OF $2,610. WE ASKED THE SERVICE PERSON WHAT WOULD HAPPEN IF WE DIDN'T REPLACE THEM AND HE SAID THE BRAKES WOULD STILL WORK BUT THE ABS MIGHT NOT FUNCTION PROPERLY, BUT THAT WE SHOULD BE OK. WE HAVE CONTINUED TO DRIVE THE VEHICLE WITH THE LIGHTS ON MOST OF THE TIME SINCE THEN WITHOUT ANY NOTICEABLE PERFORMANCE CHANGE; HOWEVER, PERFORMANCE IS STARTING TO BECOME AN ISSUE. THE ABS AND ESC LIGHTS HAVE BEEN REMAINING ILLUMINATED FOR QUITE SOME TIME NOW. ALSO IN THE LAST MONTH OR TWO THE CHECK ENGINE LIGHT IS NOW STARTING TO COME ON PERIODICALLY WITH A CORRESPONDING ISSUE WITH THE STEERING BEING MORE DIFFICULT. WE ARE BECOMING MORE CONCERNED ABOUT SAFETY. AS A RESULT, WE TOOK THE VEHICLE TO AN INDEPENDENT REPAIR SHOP THIS WEEK TO GET THE PROBLEM CHECKED OUT. HE INFORMED US THAT THERE IS AN ACTIVE RECALL (16V913000) THAT WOULD CORRECT ALL OF THESE ISSUES. HE GAVE US A COPY OF THE RECALL AND SAID WE WOULD NEED TO TAKE IT TO THE LOCAL DEALER TO HAVE THE REPAIR DONE. WE CONTACTED THE LOCAL VW DEALER AND THEY TOLD US THE RECALL DOESN'T APPLY TO OUR VEHICLE, SO I THEN CALLED THE NATIONAL VW CUSTOMER SERVICE NUMBER AND WAS TOLD THE SAME THING. WHAT CAN WE DO TO HAVE VW HONOR THE RECALL FOR OUR VEHICLE?