NHTSA Complaint #11391149 — 2016 TESLA MODEL S

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11391149
Vehicle	2016 TESLA MODEL S
Component	ELECTRICAL SYSTEM
Date of Incident	January 8, 2021
Date Filed	February 2, 2021
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

MY CENTER CONSOLE AND MCU CONTINUES TO LOCK UP AND RESET. I HAVE ALERTED TESLA SERVICE CENTER MANY TIMES TO THIS ISSUE AND THEY TELL ME I HAVE TO PAY FOR THE UPGRADE OF THE MCU. THEY ACTUALLY KNOW THEY HAVE A PROBLEM AND TELLING ME THAT MY CAR DOES NOT FALL IN THAT CATEGORY FOR A RECALL. I REALLY THINK THAT THEY ARE TRYING TO CULL OUT THE FOLKS THAT ARE NOT PERSISTENT, AND FOR SOME REASON THEY STATE THAT I DON'T HAVE A PROBLEM. THE PROBLEM ACTUALLY CAUSES A GREAT DEAL OF SAFETY AND ANXIETY BECAUSE MANY OF THE DRIVING FUNCTIONS ARE DISABLE UNTIL I RESET THE CAR. THIS IS UNACCEPTABLE GIVEN THAT THE CAR COST ME OVER $90,000

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