NHTSA Complaint #11391101 — 2012 HYUNDAI SONATA HYBRID

TL* THE CONTACT OWNS A 2012 HYUNDAI SONATA HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT THEN TOOK THE VEHICLE TO RICK CASE HYUNDAI (3180 SATELLITE BLVD, DULUTH, GA 30096) WHERE SHE WAS INFORMED THAT THE DEFECT WAS RELATED TO A DEFECTIVE HEAD GASKET WHICH THE DEALER INSISTED WAS NOT RELATED TO THE RECALL. THE DEALER ALSO INFORMED HER THAT THE ENGINE BLOCK HAD BEEN REPLACED PRIOR TO HER OWNING THE VEHICLE. UPON INVESTIGATION, THE CONTACT DISCOVERED THAT THE ISSUES DETAILED IN THE RECALL COULD LEAD TO A POTENTIAL BLOWN HEAD GASKET, WHICH SHE LINKED TO THE VEHICLE FAILURE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VEHICLE WAS NOT REPAIRED, AND REMAINED IN THE POSSESSION OF THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 112,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.